Frequently Asked Questions - Door to Door International Express Courier
Why use XS Bags and the Boxes?
XS Bags and Boxes strive to provide you with the most cost effective means of sending your Shipments from Australia to your overseas destination. By providing a user friendly on line service and utilising a Global Air Express network you can be sure the extra cash stays in your pocket!
So what are you waiting for? Get the elephant on the case!
How does XS Pricing compare to other providers?
XS Bags and Boxes provide you with an all up instant on line quote based on the weights and dimensions you enter. The only cost we do not allow for is destination duties and taxes on your shipment as this varies from country to country and depends on the commodity and declared value of the shipment.
Unlike our express solution at XS Bags and Boxes don't get caught out by other suppliers offering a cheap per kilogram price up front! Beware of hidden charges that may not become evident until your Shipment has left the country and by this time it is too late for you to do anything. You may not have your shipment delivered until all charges are paid. Some of these ancillary charges could be:
- Airport terminal fees
- Storage fees
- Delivery from the airport
- Documentation fee
- Brokers fee
- Etc etc.
The small per kilo price can become very EXPENSIVE! So, if you want to save money and don't like hidden charges get the elephant on the case.
How do I pay?
XS Bags and Boxes will phone you once we receive your order via email. We accept payment via Visa or Mastercard.
If you have any further queries relating to payment please contact support@xsbagsandboxes.com.au so what are you waiting for? Get the elephant on the case!
Do XS Bags and Boxes send globally?
Yes! We send to over 225 countries. So what are you waiting for? get the elephant on the case.
Do I have to pick my bags up from the airport?
No! We provide you with a door-to-door price (excluding duties and taxes if applicable) and we give you a door-to-door service. Many other providers will make you go to the destination airport to pick up your bags or boxes, or they will charge you an extra fee to have your bags or boxes delivered from the airport to your home! So if you don't want the extra hassle and spend the extra cash you better get the elephant on the case.
Is it a door to door service?
In majority of destinations we do provide a door to door service, hence the reason for a door to door price. In some instances (such as sending personal effects to Canada) you may have to collect your items from the airport as per local government regulations. If you are concerned about whether your shipment can actually be delivered to your destination address, simply email support@xsbagsandboxes.com.au and we will clarify for you.
How long will it take for my baggage to reach it's destination?
XS Bags and Boxes utilise a Global Air Express Courier network. Click here to view the general transit times for the different regions of the world.
So, if you want to send your shipment fast then get the elephant on the case.
Are there extra charges at the destination?
The only charges that may appear at the destination could be customs or duties charges depending on the declared value of your goods. This will vary from country to country and also depend on the commodity you are shipping.
So, if you don't like hidden charges and you're not fooled by a cheap per kilogram rate then get the elephant on the case.
How should my items be packed?
You should use strong durable packaging. Remember, your goods are not just going down the street! They are traveling to another country and you don't want them to arrive damaged. Please ensure:
- your boxes are of good quality
- they are taped up properly to ensure they will not come undone
- bags are not already ripped or damaged (if so ensure they are taped up properly)
- Do not exceed 30kg per bag or box (for occupational health and safety reasons) Please notify XS Bags and Boxes if you have an individual item weighing greater than 30kg.
- Address labels are adhered
- Use bubble wrap for sharp and pointy items
- Create your own itemised packing list with an individual replacement value against each item
For more packing information, see our useful packaging tips for your peace of mind, and how to protect specific shipment contents.
If you have any other questions relating to packaging email us at support@xsbagsandboxes.com.au
What items cannot be sent via XS Bags and Boxes?
See prohibited and dangerous goods.
How should I label my bags?
All bags or boxes should be labeled clearly in English with the air waybill visible. Please ensure you provide a contact name and phone number for the receiver.
Should I provide a packing list?
Yes, you must provide a packing list . XS Bags and Boxes can email you a blank packing list for you to complete and attach to your paperwork for transit with your goods. Please be sure to list the individual value against each item on the packing list.This will be used for customs purposes and could assist in a speedier clearance at your country of destination. Once you have completed your packing list don't waste any time, get the elephant on the case.
What if my shipment weighs more than what I thought?
XS Bags and Boxes weigh all shipments on our industry approved and certified digital scales. If your shipment weighs more than what you have paid for we will contact you and inform you of the difference and the extra cost owing. So, if you know the weight of your shipment and you don't want to spend more money than you have to get the elephant on the case.
What is the heaviest each bag or box can be?
While there is no maximum weight, we don't want our couriers breaking their backs trying to pick up your bag. Please notify us if you have individual items exceeding 30kg in weight so we can make suitable arrangements to have these items picked up. So, what are you waiting for get the elephant on the case and send your shipment now.
Do XS bags and Boxes provide insurance for your Express Courier Solution?
Yes! On top of the standard XS Bags and Boxes liability, we provide insurance services that offer our customers financial protection against all risks of physical loss or damage from any external cause up to AUD$5000 per Shipment.
Can I track my bags and boxes?
Yes, simply email support@xsbagsandboxes.com.au and we can give you an update on the status of your shipment.
So, what are you waiting for get the elephant on the case.
Do I pay GST on international shipments?
No, you do not pay GST on your outbound international shipments.
If your question is not listed above please email support@xsbagsandboxes.com.au and we will get the answer for you.